ways to contact us

we want to make sure you get the help you need. check out the options below to find the right team to help you with your query.

order & account queries

if you've placed an order with us online or have a question related to your Shu Uemura account, our expert team are on hand to help.

you can contact us through the live chat or log into your account and send a message here.

please view our FAQs.

product & experience queries

if it’s not order related, and you’re looking for more information specifically about Shu Uemura products, please note that direct communication is also available through our live chat feature on site.